• Out of warranty? Can’t find a local repair shop?
• We can repair or upgrade your computer the quick and easy way.
• Just bring it to either one of our downstate New York offices or pack it and ship it and let us take care of the rest.
• We can repair or upgrade your computer with the latest hardware to improve performance and enhance productivity.
• Modems, Soundcards, Video upgrades, Memory upgrades, fan replacements, etc. available with top quality, name brand components.
• Either ship to us or bring it to one of our two locations and we'll take care of the rest.

What we can do….

• Diagnose and replace any parts that are not working…(hard drives,
  CD-ROM, CDRW, motherboards, power supplies, etc.
• Reinstall or upgrade your operating system.
• Reformat your hard drive to rid you of that nasty virus.
• Backup data onto CD RW

What we can’t do…..

• Restore, or be responsible for, your data!
• YOU are responsible to backup any data you have, BEFORE you send us your computer.
• We do our best to get your computer working again, but will in no way be responsible or liable for any loss of data or installed programs.

Instructions:

Bring your computer to either one of our offices located in downstate New York (we offer local pick-up and delivery service), or you can:

• Pack and ship your computer to us by INSURED ground delivery service (UPS, FedEx Ground, etc.).
• Ship in the original box if possible!
• Send us your computer ONLY (NO monitors, speakers, keyboards, mice, scanners, cables, power cords, or any other external accessories)
• Fill out our repair form with all your shipping and billing information.
• Ship it to us at the address on the label below. (Packing and insurance is your responsibility. Make sure you get a tracking number from your ground carrier.)

When we receive your computer:

If you bring in your computer personally to one of our offices, we will discuss your problem with you before beginning work.  Our in-store rate is $75.00 per hour for all repairs, not including parts.  If you mail your computer to us, we will:

• Fax or email you with our diagnosis and price estimate. 
• If you've sent your computer by mail and agree with our faxed or emailed price estimate and want to proceed, just return the diagnosis with your OK.
• We then ship you back your computer by UPS Ground Insured.

Pricing

• Our in-store rate is $75.00 per hour for all repairs, not including parts.
• We charge you $35 to diagnose your problem.
• We will call you at the number you supply, if you approve the repair, we will proceed and apply the $35 to your final bill.
• If you do not approve of the repair, we will return your computer in the same box in which you sent it.
• Our normal fee is $99 labor plus parts for a mini or mid tower computer system. Complex repairs can cost more.
• We charge $49 to install each piece of software that you send to us. (ie. Operating system, Office Suite)