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 Dedicated Services
Service Level Agreement: The most Aggressive Service Level
Agreement in the industry |
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Includes: US & US
Multi-National Customers, Frame Relay, 56K, T1, T3, OC3 & OC12 with a
minimum 1 year term |
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Excludes: US &
Global Transit, Preferred Access, Metro ATM, SMDS & 10 Plus |
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100% Availability |
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- UUNET Backbone & UUNET Ordered
Customer Circuit, excluding scheduled maintenance and CPE
- Credit at Customer's Request - 1 day
port & circuit fees for each hour or fraction of an hour
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UUNET Backbone
Performance |
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- BELOW 65ms roundtrip, 48 contiguous
United States
- BELOW 120ms roundtrip Trans-Atlantic
- Average Packet Delivery of 99% or
better in North America, Europe and Trans-Atlantic
- Credit Automatic - 1 day port fee
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Proactive Outage
Notification |
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- For Service Level Agreement Registered Customers
- Within 15 min after 2 ping cycles of
no response
- Phone, Fax Email or pager
- Credit at Customer's Request - 1 day
port fees
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Circuit Install |
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- 40 Business days for 56K & T1, Frame
Relay
- 60 Business days for T3
- "Quoted Install Date" for OC3 & OC12
- Credit Automatic - 1/2 Full Startup
- 56K: $298
- T1: $1500
- T3: $3000
- OC3 & OC12: $3000
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Return to AAccess Home Page |
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